Privacy Policy

This Privacy Statement describes the ways in which we, Hyphen Hydrogen Energy (Pty) Ltd. (Hyphen), collect, hold and use information about individual persons who utilise systems implemented and used by Hyphen.

Pledge on Privacy

The term “Personal Data” as used in this Privacy Policy refers to information such as customers name, birth date, e-mail address, mailing address, physical address or telephone number that can be used to identify one customer from another. Generally, we will only process Personal Data as described in this Privacy Policy. However, we reserve the right, to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation.

The next sections explain how and when we collect Personal Data.

Intended use of Personal Data

Some services may require customers to provide us with Personal Data. In these situations, if customers choose to withhold any Personal Data requested by us, it may not be possible for them to gain access to certain parts of Hyphen’s sites/apps and for us to respond to their queries.

We may collect and use Personal Data to provide customers with products or services, to bill them for products and services they request, or to communicate with them for other purposes which are evident from the circumstances or about which we inform them when we collect their Personal Data.

Non-disclosure of Personal Data

We will not sell, share, or otherwise distribute customers Personal Data to third parties except as provided in this Privacy Policy. Personal Data may be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of the systems, marketing, data management or technical support. These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell customers Personal Information to third parties, and not to disclose it to third parties except as may be required by law, as permitted by us or as stated in this Privacy Policy.

Personal Data collected from customers may also be transferred to a third party in the event that Hyphen or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat Personal Data in accordance with this Privacy Policy. Also, Personal Data may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.

Right of Access, Correction and Objection

Whenever we process Personal Data, we take reasonable steps to ensure that customers’ Personal Data is kept accurate and up-to date for the purposes for which it was collected. We will provide customers with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

Security and Confidentiality

To ensure the security and confidentiality of Personal Data that we collect on systems, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling customers Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.


From time to time we may place cookies on your hard drive; a cookie is a small piece of information stored by your browser, typically used to identify returning visitors, and to collect aggregate information on the number of visitors to a site and the number of pages viewed.

When you register and log in we will place a unique identifier cookie on your hard drive; this cookie will be used to maintain logged-in status for the duration of your visit, and to log you in automatically on subsequent visits.

You can choose to prevent the site from storing cookies on your hard drive by disabling cookies in your browser options, but this will mean that you will have to log in manually each time you visit the site.

We may also use cookies to track the pages you visit so that we can deliver content based on your profile and past activity.

Cookie information is used only by us and our agents, and is not provided to any other organisation.

Other Data

From time to time we may collect information such as click data and page-view statistics, the name of the Internet service provider and the IP address through which you access our site, the date and time you access the site, the pages that you access while at the site, and the Internet address of the website from which you navigated to our site.

This information is not personally identifiable and is used in aggregate for website and system administration, traffic and trend analysis and business decision-making.